Trouble Making Transfer Messaging Seamless in Live Calls

Aug 18 • Issues

Hey everyone,

I’m running my calls through the Flow Designer, and I’ve noticed an issue with live transfers. The transfer process feels awkward and robotic — there are multiple messages overlapping and repeating during the handoff, which makes it confusing for the lead.

For example, it’ll start the transfer and say something like:"Thanks for sharing that in… Let me transf… Let me transfer y…",and then abruptly cut off mid-sentence.

Has anyone else run into this?

How do you make the transfer handoff smoother?
Is there a way to prevent overlapping messages so the transition sounds natural?
Any best practices for scripting the handoff inside Flow Designer?

I’ve tried a couple of different approaches, but the issue still comes up. This is one of the last things I need to clean up before demoing my setup to a client, so I’d really appreciate any insight.

Thanks in advance!

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