Hey all, first time post here... In Live chat, if a Contact Exists, the Conversation Breaks after phone number given. (so they start anonymous but after details collected/updated the spawns a new conversation chat in createassistants inbox. My setup: GHL Live chat widget > Automation (Customer Replied via Live chat) > add tag for AI > Assistant communicates fine until it collects phone number of existing contact, then it spawns a new chat with existing contact (but the user has to say something - in the natural flow of the conversation they are expecting a reply). See below of the undefined undefined chat log was original. (attached below is the same live chat but you can see after the phone number is given it starts a new chat session but starts the conversation over) Found this but do not see a resolution: https://www.skool.com/assistable/contact-exists-conversation-breaks

I feel like we figured out a solution, but now I can't remember it. If someone comes to the website and starts chatting and then the AI gets their phone/email and the Contact already exists in GHL, it breaks. Remind me how we fix that?