I have an agent that utilizes this when transferring calls that way the user can leave a voicemail if no one answers the transfer. About 2 weeks ago this stopped working and the transfers now all come from the AI number. Is there any way to fix this?

The core reason was finally sent and the user has been identified. Evidence will be submitted shortly. Going forward, we are going to have workspaces in their own sub-accounts in the telephony provider so that these issues are isolated and wont happen going forward. There was a honeypot number called which caused a compliance strike that we were NOT notified for UNTIL LITERALLY RIGHT NOW... I'm hoping to have this done before EOD - I wouldnt put my chips on black there in case there needs to be further review into this user. until then, WE WILL SWITCH YOU TO OUR NEW NUMBERS COMPLETELY DFY OR HELP YOU TRUCK A PROVIDER OF YOUR CHOICE ON A 1-ON-1 CALL. I'm not resting until this is fixed. Standby

Hey everyone! If you’re currently experiencing number or call issues, you can book a quick support call we’ll help you get it fixed right away. Book here: https://api.leadconnectorhq.com/widget/booking/oPqKi2RwlRAqq8pOLzuU Whether it’s setting up a temporary Telnyx number, SIP trunking, we’ll walk you through it step by step. 💪

We had someone violate a rule in Twilio so we have a temp outage with numbers older than 6 months (Twilio based numbers) - we have submitted proper evidence and been acknowledged so we are just awaiting the switch on. In the meantime, we will help you trunk or get a native telnyx number to keep you going on a 1-on-1 call; just drop a comment and the team will get you on a call immediately Hoping this resolves today and we are porting those numbers over to telnyx afterwards to prepare for voice version 3 and native CRM launch in november

I saw a post from Jorden back in March saying they have added the ability to book in contact's timezone and to insert it into the prompt using custom fields. I currently have the voice agent prompted utilizing the {{contact.timezone}} custom field and have instructed the Ai to refer to time in the contacts local time; however, it does not seem to pick it up and still just refers to time in the calendar time(PST). Has anyone done this successfully?