Hey guys would love some support on this issue I have AI assistant that is not working inside of the voice lab neither when I call the phone number this is for million dollar Plumbing Company would love some help ASAP thank you 😅

Over the past few days my inbound bots have not been taking calls. It answers immediately then says nothing. Has anyone found a good solution to fix this besides just sending Jorden the ID?

I have an agent that utilizes this when transferring calls that way the user can leave a voicemail if no one answers the transfer. About 2 weeks ago this stopped working and the transfers now all come from the AI number. Is there any way to fix this?

The core reason was finally sent and the user has been identified. Evidence will be submitted shortly. Going forward, we are going to have workspaces in their own sub-accounts in the telephony provider so that these issues are isolated and wont happen going forward. There was a honeypot number called which caused a compliance strike that we were NOT notified for UNTIL LITERALLY RIGHT NOW... I'm hoping to have this done before EOD - I wouldnt put my chips on black there in case there needs to be further review into this user. until then, WE WILL SWITCH YOU TO OUR NEW NUMBERS COMPLETELY DFY OR HELP YOU TRUCK A PROVIDER OF YOUR CHOICE ON A 1-ON-1 CALL. I'm not resting until this is fixed. Standby

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