Ticket 2201. I submitted a bug on help.assistable.ai went through a long multiday chat to end up with the live agent letting me know they would escalate this to you @Jorden Williams. This was 6 days ago and I have followed up many times with no one answering. Finally got a response yesterday that they were re-escalating but no timeline or response for an update today. That's the only reason I am bringing this here. The problem: update_user_details is not working when fowarding a GHL number to assistable number. The assistant collects all the info on the call but does not lodge it into GHL. As a result the assistant is not able to book in appointments and says it will follow up later with the user. Jorden can you please look into this?

I clearly state in my prompt when the bot should use the update_user_details tool but its not working on a specific bot. Could I get someone to take a look at it?

TLDR; We implemented a conversation analysis model to dynamically switch parameters to be more reliable in different conversational stages (code-switching if you will), along with re-enforcement in the tool call return to guide the AI through booking (multi-agent frameworks built in to the platform tools). Basic Post Mortem: - Sometimes LLMs update and their cadence changes a bit with context. To mitigate this, we engineered a dynamic model to change parameters and even prompt injection based on the state of the conversation. - In a nutshell, we run a basic analysis of your conversation, decide where in the conversation it is, and change the model, prompt injection instructions and re-enforcement feedback differently (conversational, appointment booking, faq, etc.) Let me know if that works betta for you and im back in office - glad to see everyone again :)

Voice KB beta is live & enable your voice knowledge bases via the knowledge base tab General RAG improvements: - kb is now fed as training data actively throughout the conversation to give more deterministic answers in both chat and voice. - kb is now fed as a knowledge base context window as well ensuring your assistants are always in the know General Chat improvements: - Find fine-tuning on appointment booking, verbiage and more now embedded in our models in order to high the highest quality output and context - Injection update -- assistants are fed higher quality data to understand current date/time in your location's timezone Automatic Custom Field Extractions: - Automatically have your custom fields filled out on a per run basis on voice and chat. No need for custom tools, extraction tools or post call webhooks. We do all of the work for you and without fail.

A few Q’s about the phone numbers. 1. When buying an LC number in GHL it gives you the city associated with that number. Is it possible to add that feature into assistable? I just bought a number for a client and it ended up being in a different city than they are located but the same area code. 2. It would be nice to know if it is in good standing or spam likely. When @Jorden Williams demoed the new interface I remember this being available. Can this be added in? 3. what do all of the new icons mean when looking at the phone selection window? I can infer some of them but an explanation when you hover over the icon would be nice.