Yesterday I hosted a business breakfast and attended an exclusive political roundtable:
...One question made me think more than usual:
'If an SME or entrepreneur could change just one thing,
For the biggest single impact,
What would it be?'
My Answer:
Stop asking,
“What do I need to do today?”
Start asking,
“How do I stop this coming back again?”
Most entrepreneurs live in reactive action.
→ Emails
→ Fires
→ Problems
→ Opportunities
→ Busy days that feel productive
But data from McKinsey, Bain, MIT Sloan,
And decades of SME performance research,
All point to the same conclusion.
The highest performing businesses are not run by effort.
They are run by systems.
Here is the real shift in plain English.
Am I fixing this today.
Or am I building something that fixes it every time?
Most business owners are proud of being busy.
→ Solving problems one by one
→ Making decisions emotionally
→ Being the hero
→ Wearing long hours as a badge of honour
High performing businesses think differently.
- Every action strengthens a process.
- Every problem is documented, not heroically fixed.
- Every solution is designed to work without the owner.
This single shift creates powerful second-order effects.
→ Time starts to appear
→ Stress reduces
→ Quality becomes consistent
→ People step up
→ Scale becomes possible
→ Burnout disappears
Why this matters.
- Motivation fades.
- Discipline wobbles.
- Energy fluctuates.
But systems change behaviour without willpower.
They work quietly.
Every day.
Whether you feel like it or not.
The best entrepreneurs are not smarter.
They are not luckier.
They are not working harder.
They stop being the engine.
And start building the machine.
And here is the uncomfortable truth:
'If the business only works when you are there,
You do not own a business'
You own a job.
With overheads.
That is the single mindset shift
That changes everything.