Messaging a buyer about a review · Poster Print on Demand

Messaging a buyer about a review

Is it against Etsy policy to email or SMS a customer about a review they have left? I know you cannot take the transaction outside of Etsy but there is no clear policy about this I think. I don’t think they see my messages and they experienced an issue with their order, left a review and forgot about it. Can I email or SMS them?

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Messaging a buyer about a review