I need some advice. I've had a repeat customer come back and order a second poster (yay!), however today I have received a message telling me that she hasn't had the parcel. She's stating that it has been left in a safe place and the photo of that safe place is not her house, and she doesn't own the green bin it's been left behind on her property. I have checked the tracking from the first order and the photo provided shows an identical location for both of the deliveries. I know she has received the first order with no issue as she left a 5* review. I could just order a replacement, but I can't help but feel I'm being played. Do I go back with screenshots of the proof of delivery for both orders and challenge her? Or just take the hit and order a replacement and hope she doesn't request a refund next time??? What would you do?

Just wondering what everyone’s stance on Etsy ads are at the moment? Is anyone running them and seeing success since Etsy changed them? If so what’s your budget and if over 25$ what’s your strategy? Every time I’ve trialed them I seem to break even. Although I have never scaled down after a month or so. Debating giving them another go

Do you all use AI to write title, description and tags?

I’m a beginner. Has anyone used both Midjourney and Nano Banana? I focus on Chinese and Japanese art. Should I use Midjourney or Nano Banana? I’d appreciate some advice. Thank you in advance! ❤️

Hello everyone 👋 I’m a beginner based in the UK. I’ve had an Etsy account for buying for several years, and now I’d like to open a shop to sell wall art. My question is: should I open a new account for selling, or can I use my existing account? Thank you in advance for your help. 😊