"I want a bigger one!!!" · Poster Print on Demand

"I want a bigger one!!!"

HI everyone,

I am still very new to this, so looking for a bit advice. My shop has only been open for afround a month and a half and I'm quite pleased with the fact I have 4 orders under my belt (obviously looking to massively improve this). My latest order was from Florida and Ive just received a message from the buyer

"You need help with: Request a change to a custom order

Note for seller: i want bigger this is too small".

It was supplied at the requested size 30cm x 40cm but I understand the customer, having recieved it, has decided that he would like a bigger print.

What do you think would be the best way to proceed? I was thinking of offering a discount on another print, perhaps 20%? If I were to do this, can I set up a discount code specifically for this customer and send it to them?

Any help and advice would be greatly appreciated.

Thanks in advance

Jim

2 comments

"I want a bigger one!!!"