How to answer this please? · Poster Print on Demand

How to answer this please?

Just received this from my customer -

'You need help with: An item is different from what I expected

Your ideal resolution: return

Note for seller: The picture is too small for the price I am not happy this was a gift for a friend please accept my apologies'

Obviously they selected the size they wanted and went ahead and paid for the item. I have no returns or exchanges in my policies, so how do I go about responding to this. First time I've had anything like this so any help would be very much appreciated.

Thank you

3 comments

How to answer this please?