When Consumption Becomes Community, Continuity Explodes
A lot of people think continuity works best when the product is consumable. Sure, if it runs out, theyāll order more. Thatās one level of stickiness. But hereās the problem... a consumable alone isnāt enough if people donāt feel connected. Without engagement, churn creeps in. Customers hit a busy month, skip a shipment, and sometimes never come back. Thatās why I sat down with a client of mine who ships grass-fed, grass-finished, regeneratively raised beef all over the continental US. The product is fantastic... but we wanted to make it even stickier. So hereās what we came up with: virtual dinners. Imagine this... everyone across the country opens their beef box, cooks the same dish on the same night, and sits down to eat together..live on Zoom. Breaking bread, sharing laughs, and creating memories from hundreds of miles apart. Now itās not just about beef anymore. Itās about participation. Itās about community. Itās about identity. Thatās the magic. People rarely cancel something that makes them feel like part of a tribe. So hereās the takeaway for you: whatever youāre offering, ask yourself... how could I add a communal layer? A shared challenge A cook-along A group meetup A mastermind Turn consumption into connection... and watch stickiness go through the roof. š - James