You have just joined a small UK company as a new Salesforce Admin. The business currently stores customer details in spreadsheets, WhatsApp messages, emails, and notebooks. The owner says: “We bought Salesforce, so we expect it to fix our sales process, organise our customers, and make the team perform better.” As the Admin, what is the most accurate response? 💬 Vote and explain your answer in simple words. This one tests whether you understand what Salesforce does and what a Salesforce Admin is really responsible for. YOU CAN ALSO EXPLAIN WHY YOUR OPTION IS CORRECT IN THE COMMENTS

You have just been assigned as the Salesforce Admin for a UK based logistics company called MetroFleet Logistics Ltd. The company wants to improve how they manage customer deliveries, driver updates, and support complaints inside Salesforce. But there is a problem. The Sales Team wants everything focused on customer accounts and revenue. The Operations Team wants delivery tracking to be the priority. The Customer Support Team wants complaint handling fixed first. The Finance Team wants reporting on refunds and failed deliveries. The Managing Director wants the project finished quickly, but every department keeps asking for different things. Everyone says their request is urgent. You now have four different teams, four different priorities, and no clear agreement on what should be built first. As the Salesforce Admin, what is the best first move? 💬 Vote and explain your thinking in the comments. This one is not just about Salesforce skills. It is about whether you can think like a real Salesforce Admin working with real business stakeholders.

You have just joined a UK recruitment company as the Salesforce Admin. The company has Sales Reps, Sales Managers, and a Compliance Team. Here is the issue: Sales Reps can see Opportunities owned by other reps. Sales Managers need to see records owned by their own team. The Compliance Team needs read only access to all Opportunities above £50,000. The business does not want everyone seeing everything anymore. What is the best security approach? 💬 Vote and explain your reasoning. This one tests whether you understand record visibility, Profiles, Permission Sets, Role Hierarchy, and Sharing Rules. YOU CAN ALSO EXPLAIN WHY YOUR OPTION IS CORRECT IN THE COMMENTS

You have been hired as the Salesforce Admin for a UK based food distribution company. The Sales Director says the team needs two different Opportunity journeys. Local store deals are simple and move quickly. National supermarket deals are complex, involve multiple stakeholders, pricing reviews, and contract negotiation. The current problem is that every Opportunity uses the same stages, so reports are confusing and reps do not know what steps to follow. What is the best solution? 💬 Vote and explain your thinking. This one tests whether you understand Sales Process, Record Types, Path, and real business process design. YOU CAN ALSO EXPLAIN WHY YOUR OPTION IS CORRECT IN THE COMMENTS

🏢 Company: FitLife Gym UK FitLife Gym is a growing fitness company with branches across London. They offer: • Monthly gym memberships • Personal training sessions • Fitness classes ⚠️ Business Problem Currently, FitLife Gym is using spreadsheets to manage their customers. This is causing problems: • Customer information is scattered • Staff cannot quickly find member details • No clear record of who signed up and when • Difficult to track which members are active • No structure for managing customer data 🎯 Objective The gym wants to start using Salesforce to: • Store all customer information in one place • Track gym members properly • Make it easy for staff to view and update records • Bring structure and organisation to their data 🧩 YOUR TASK As the Salesforce Admin, your job is to build a simple system to manage gym members. 🔹 1. CREATE A CUSTOM OBJECT Create a new object: Object Name: Gym Member Plural Name: Gym Members 🔹 2. CREATE THE FOLLOWING FIELDS Add these fields to the Gym Member object: • Full Name, Text • Email Address, Email • Phone Number, Phone • Membership Type, Picklist Options: Basic, Standard, Premium • Membership Status, Picklist Options: Active, Inactive • Join Date, Date • Payment Status, Picklist Options: Paid, Pending 🔹 3. CREATE SAMPLE RECORDS Create at least 5 Gym Members with realistic data. Examples: • A member with Premium membership and Paid status • A member with Pending payment • A member who is Inactive 🔹 5. UNDERSTAND THE SYSTEM Be ready to explain: • Why the gym needed Salesforce • What problem your system solves • How staff will use the system daily 📈 EXPECTED RESULT By the end of this project: • All gym members are stored in Salesforce • Staff can easily view and manage members • Data is organised and structured • The business no longer depends on spreadsheets 🎤 PRESENTATION REQUIREMENTS You will present: The problem FitLife Gym was facing The object you created The fields and why they are important