Demoing Salesforce Experience Cloud + Live Chat Integration
Hey everyone . Today Iโll be walking you through a hands-on demo of Salesforce Experience Cloud. The goal is to show how we can spin up a community site quickly, then enhance it with live chat so customers can connect directly with support agents. Iโll keep it simple, structured, and practical so by the end, youโll see the full flow from a customer chatting on the portal to an agent responding inside Salesforce Service Console. To see the live demo Click here to watch What Weโll Cover 1. Activating Experience Cloud โ enabling the feature in Salesforce. 2. Exploring Templates โ picking the right one for our use case. 3. Building with the Customer Service Template โ creating a branded customer portal. 4. Site Walkthrough โ quick tour of the site we just created. 5. Setting Up Chat 6. Embedding Chat on the Experience Site โ making it customer-facing. 7. Live Demo - Customer starts a chat from the Experience Cloud site - Agent replies from the Salesforce backend๐๐๐๏ธ