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Monthly Round Table is happening in 30 days
Summer
Anyone figure out how to get more people in the summer or is it just a dead season and there isn’t much you can do. Thinking about adjusting memberships to like @Marc Fischer mentioned on the call just to keep it stable. Also noticed 5i is running lesson adds pretty heavy so the game improvement focus might be the way to go. Anything work for you guys?
AI - Harnes for Agents
@Marc Fischer Diving into it a bit more and the class I am taking is recommending Hermes. I think you mentioned that on the call. Going to try using this one and we'll see how it goes!
Monthly Round Table 1
Great Call! Next one is scheduled for the July 18th at 10:00am ct. Looking forward to chatting again!
Monthly Round Table 1
AI Call Screening and SMS
Saw this as a facebook post. Might try and implement it for FAQ's and other stuff. I don't get a ton of calls but would love to automate it a bit. Looked like he had decent long term success with this and two locations. Post: Not sure if anyone else has other solutions, but here's mine in case you need ideas. I have a 24/7 facility. I get calls all day and into the night sometimes. Same questions over and over again. I created a Voice AI agent through Retell AI that answers all my calls now. I loaded it with all the Q&A I've received over the past few months into its knowledge base. It will now answer every call and provide good responses but there is still an option for a customer to have it transfer to a human for anything it can't answer or if someone just wants to speak to a human. I plan on running it for the next 30 days to see how it goes. It tracks sentiment and has transcripts and recordings of every call so they can be reviewed.
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