Warm Call Transfer Feature Issue

I have the Warm Transfer feature configured to transfer calls to a client's front desk. Once the call connects, the AI provides a brief summary of the conversation to the staff member answering.

However, the client's phone system initially plays an automated recording until the front desk picks up, and my AI is mistakenly interpreting this recording as an answered call. As a result, it begins speaking prematurely, overlapping with the recording.

How can I adjust the AI call transfer feature so it only starts speaking once a human answers the phone, rather than when the automated recording begins?

Any ideas on how to resolve this?

@Jorden Williams

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