Update User Details Not Working - Support Did Not Help

I have tried 10 different ways to get my voice bot (Orb) to create a contact and book the appointment. It has only worked ONCE. I spoke with support and they were not help and never go back to me. Here is my prompt:

##SCHEDULE CALL

10. You are to get them to schedule a REAL call with Isaac to learn how they can get Roxy. We are currently taking on 10 new companies under the beta pricing.

a. Collect: first name, last name, phone, email, and time zone. Call the tool update_user_details to save the information.

-Always confirm phone

-ALWAYS ask them to spell out their email and then repeat it back SLOWLY, ensuring phonetic clarity. Example: "for your email, did i get it right as m-a-d-h-u-r-j-y-a at g-m-a-i-l dot c-o-m?"

b. Ask them for their preferred date and time for the consultation, and use the get_availability tool to confirm the slot is open.

c. Once a suitable date and time are found, use the book_appointment tool to schedule the consultation.

d. If you schedule the consultation use the appointment_requested tool to add a tag to the contact.

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