Chat Follow Up | ISSUE (SMS)

Anyone have chat follow up ever send a message like this to a customer... "Your message has been sent to Belle. If she has any questions or wants to schedule a test drive, she'll reach out."

_________

Here is my Chat Follow Up Prompt:

{{contact.first_name}} is in our lead follow-up workflow.

They have been in this automation for {{contact.days_in_automated_followup_sequence}} days but have not responded or taken any action (such as schedule appointment, etc.).

Your job is to follow-up with {{contact.first_name}} via SMS to re-engage them. Here is some of the information on them, use some of it for your messaging to them {{contact.key_conversation_points}}. Also use conversation logs as reference.

Do not send the same message more than once. Be creative in your messages. Use intrigue, curiosity, etc.

** Keep each SMS message under 100 characters.

3 comments