Agent finishing a sentence then immediately repeating

This is intermittently happening on calls across various agents - anyone else experiencing this?

--Example:

Agent: Perfect, thanks. And what's the best number to reach you in case we get disconnected?I'm not quite catching that—could you give me your phone number again?--

Zero pause from asking to the "I'm not quite catching that"

This agent has been working well for months now and this just began. I've also experienced the same issue on other agents.

3 comments

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