Attached is my Ai To the Rescue book, hope you find it useful! Download the PDF from this post. Enjoy! Titus

When my client first came to me, they were struggling with how scattered their customer interactions had become. Messages were coming in through WhatsApp, but handling audio, images, and different types of requests was slowing everything down. Customers weren’t getting quick responses, and the process felt heavy on their team. I approached this by breaking everything into clear steps, from downloading audio or images, to analyzing the content, to routing the request based on intent. I used automation tools that allowed me to build a workflow where every message, no matter the form, could be understood and directed to the right place. The result was a system that feels almost invisible for the client’s team, messages come in, get classified, and the right answers or actions follow. What mattered most wasn’t just the technical setup, but seeing the relief and excitement from my client when they realized how much smoother their daily work had become. For me, that’s always the goal: delivering solutions that take away friction, give time back, and let businesses focus on what really matters.