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PricingSaaS

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2 contributions to PricingSaaS
Pricing for Membership (B2B on-line training)
Hi all. I have a question about "pricing" that is not related to SaaS, but rather to transforming Professional Services into ARR. Two years ago we started an initial experiment: delivering live online training to IT professionals working in SMEs, using a membership-based approach. Our value proposition: - 8 courses scheduled throughout the year - Two yearly membership options for the customer: - 1) Membership for 1 participant: X€ - 2) Membership for up to 3 participants: 1.6 × X€ (It worked. And we were so happy that we (I) made the BIG mistake: not considering at all - for the second year - the physiological Churn Rate..) For next year, we want to apply the same business model to end-user training (Office M365 Apps). OUR PRODUCT: 8 courses scheduled in advance for all of 2026 OUR TARGET: small/micro companies (2 to 10 potential users) OUR COST STRUCTURE: main costs are fixed (trainer, organization), so the number of people per company in each class is not an issue. PRICING IDEA: offer customers a flat yearly price, divided into tiers that help maintain profitability. We are considering pricing per Company, based on the total number of attendees per course. For example: - 1–2 attendees - 2–5 attendees - 5–10 attendees - I would appreciate any suggestion on how to keep the pricing simple and fair for both sides I have already interviewed about 5 customers who are interested in the concept, but I have not shared any pricing with them yet. Do you thing that pricing per tier is the best options or do you think we have to think in a different way? Thanks in advance to all. Claudio
0 likes • 7d
When you interview your next set of customers, don't "share pricing with them", ask them directly how they think the course should be priced (price model) and possibly even what their WTP is (price level). I agree with @Michael Narkiewicz though, it isn't clear how your 8 courses continue to deliver value over time. Hard to say without more details but you should consider what you need to continue to create and provide to this audience to make the platform more sticky. What makes them keep coming back? And for all founders, we need to believe in what we're building but a healthy dose of skepticism in understanding our customers' value perception goes a long way. Your software is much better than the competition. 100% true. But the office managers typically using it are from a past generation, not familiar with modern UI and not able to properly benefit from the improvements. Value perception = zero. Just an example.
Is there a perfect amount of pricing plan tiers?
I have spent a lot of time digging into our DoWhatWorks database of A/B tests from the top brands in the world to answer this question. It's a complicated one, with variance by industry and many other variables. That being said, in general, here are a few takeaways from the data... - 4 pricing plans seem to be a sweet spot that performs well for most brands and wins against 1, 2 or 3 plans - 2 pricing plans, seems to have a slight edge over 1 or 3 pricing plans. - 5 pricing plans often wins over 1, 2 or 3 pricing plans. Below you see a test from DirectTV where they tested into 4 pricing plans over 2. Again, there is a lot of nuance here, but some interesting directional guidance.
Is there a perfect amount of pricing plan tiers?
1 like • 7d
Ah got it! That's really cool. So wins in this case would be what these sites are reporting or choosing based on these tests? Either way, a lot of value in understanding "what works" for the success stories. I am personally finding there are critical scale considerations for those of us still making the climb.
2 likes • 7d
@Ashish Gupta I haven't actually watched them but look in the classroom section of PricingSaaS and you'll find Ulrik's primers on pricing fundamentals. Bound to be some basics on how you design tiers there. Depending on what stage you're in, this may not be such a small deep dive if you want to do it right. But at its core, you want to identify clear segments within your customer base (could be based on a lot of things but most likely: how they engage with your products / features). So, segment A has a clear set of ways in which they use features differently than segment B. Obviously the features need not be mutually exclusive; segment B could need most of the same features but also need an additional set that segment A does not. Accordingly you should find how the willingness to pay differs across these segments based on the value they derive from the different sets of features they use and price accordingly. I'm using SaaS lingo here but applies to other industries / delivery models as well. The key is to really understand how these segments differ across dimensions that are most meaningful and not default to small, medium, large type, conventional segmentation from the get go. More conventional segments may end up being the proxy or the nomenclature you use but the magic happens in fully exploring your customer's use cases, business behaviors, collaboration criteria and a whole host of possible dimensions that affect how they engage with your product / service. It can sound intimidating but it doesn't have to be. Much of this should be the diligence any business is engaged in when refining their own business (let alone monetization) models. That scratches the surface but so much more to consider once you really get under the hood. And more knowledgeable folks will have different / better takes than this, I'm sure. Good luck!
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Shahryar Kabir
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@shahryar-kabir-7878
Head of Growth at Genki

Active 3d ago
Joined Dec 18, 2025
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