Hi everyone — quick question about Voice AI. I’m setting up the Voice AI website widget (the one that speaks to visitors inside the chat widget). In my case, nobody will be calling it — it will only talk to users on my website. 👉 Question: If I’m only using Voice AI inside the website widget, do I still need to buy a Twilio/LC phone number — or can it work without one? And if a number is required, can I just purchase any Twilio number only so the AI functions, even if customers never call it? For context — I’m based in Saudi Arabia, and I’ll also be using Conversational AI with WhatsApp (likely with my Saudi number). The Voice AI is just for website voice interaction. Would really appreciate clarification — thanks!

Hi everyone, I have a question and would really appreciate your thoughts. I’m Mohammad Alotaibi from Lightspeed VT in the MENA region. We help companies and trainers deliver effective virtual training. Right now, we use Pipedrive, which is very activity-based — every call, WhatsApp, and email is tracked, and we only create a deal once a demo is booked (“no demo, no deal”). In Go High Level, I’ve noticed many people add every lead straight into a pipeline (New Lead → Contacted → Appointment Booked → Closed). I’m wondering: Why put uncontacted or unqualified leads there? Is it because Conversations replaces the need for activity tracking? And since GHL isn’t very task-focused, do most of you rely on automations for follow-ups? We pay around $588 per seat on Pipedrive, so I’m exploring if GHL can scale better. Our funnels already run on GHL, so moving CRM there would make things more seamless — but honestly, the CRM part looks kind of basic to me. Am I missing deeper CRM features in GHL? Would love your thoughts and real experiences. Thanks