Appointment Setter - Call Filtering?
Hey everyone, I’ve built an AI appointment setter for a client who runs a buyers agency. It’s converting pretty well at around 30%. Right now, my call filtering works like this: - If the lead doesn’t pick up OR the call is under 15 seconds (no real engagement), the AI follows up automatically. - If the call ends abruptly mid-conversation (e.g. they hang up because they realise it’s AI), I push them into a “Human Follow Up Required” stage to be called manually. At the moment, about 30% of calls fall into that second category, which feels high. Leaving it for humans works, but I feel like I’m being lazy and losing the point of using AI in the first place. I’m curious — what do you guys do in these situations? - Do you have a different agent follow up? - Do you run them through another system? - Or do you handle it some other way? I’d love to hear how others are tackling this, because I want to maximise conversions instead of just defaulting to manual follow-up.