14d • General discussion 🎙️
Appointment Setter - Call Filtering?
Hey everyone,
I’ve built an AI appointment setter for a client who runs a buyers agency. It’s converting pretty well at around 30%.
Right now, my call filtering works like this:
- If the lead doesn’t pick up OR the call is under 15 seconds (no real engagement), the AI follows up automatically.
- If the call ends abruptly mid-conversation (e.g. they hang up because they realise it’s AI), I push them into a “Human Follow Up Required” stage to be called manually.
At the moment, about 30% of calls fall into that second category, which feels high. Leaving it for humans works, but I feel like I’m being lazy and losing the point of using AI in the first place.
I’m curious — what do you guys do in these situations?
- Do you have a different agent follow up?
- Do you run them through another system?
- Or do you handle it some other way?
I’d love to hear how others are tackling this, because I want to maximise conversions instead of just defaulting to manual follow-up.
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Appointment Setter - Call Filtering?
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