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The De-Escalation Academy

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Online Coaches And Experts

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7 contributions to The De-Escalation Academy
Are you lonely and isolated in your relationship?
This video will help you if you are lonely and isolated in your relationship.
Are you lonely and isolated in your relationship?
1 like • 17d
@Michael Tedesco Maybe what is stopping you is that you are afraid you will get it wrong. Just take a deep breath and imagine what the other person might be experiencing, then say what you think they are feeling. If you didn't capture what they are feeling, they will correct you. The magic of just being heard and validated could calm the other person down.
What do you think about this video?
What's your gut reaction to this video? I'm producing a bunch of them and am wondering how they are landing?
What do you think about this video?
1 like • 17d
I liked the brevity of it. This is a great way to communicate. Here is the question, and here is the answer. I am going to steal this idea!
Member Wins & Patterns
Quick patterns I’m seeing in your posts and stories: - Word choice unlocks honesty. @Michael Tedesco’s shift from ā€œafraidā€ → ā€œconcernedā€ got real answers instead of denial. - Label feelings, not content. @Jim Leonard’s reminder: ā€œYou’re really sad.ā€ is often enough. Causes can come later. - Highly sensitive people (HSPs) calm faster with two emotions. @Trįŗ§n Hʰʔng noted less overload and more presence when naming 2 feelings. - Consoling is self-soothing. Michael’s ā€œMarvinā€ story: ā€œEverything will be fineā€ usually comforts the speaker, not the sufferer. - After calm, ask permission. From the ā€œnailā€ thread, @Kevin Desai: ā€œWould you like help figuring out how to solve this?ā€ keeps agency intact. - Skepticism is normal data. @Roxy Wieschollek’s ā€œNo-shit, Sherlockā€ fear is common. Keep labeling two emotions and watch the shift. Your turn: drop one line you actually used this week in ā€œYouā€¦ā€ form (1–2 emotions, short). I’ll pick three and turn them into screenshot cards for everyone. Special thanks to @Zahra Dhanani @Jeanette Parker @Pegotty Cooper for keeping the bar high!
1 like • 18d
In all of my interactions with people who provide some sort of service to me, just verbalizing what I guess they are feeling - such as "you are really tired and exhausted after this long day" or "your smile tells others that you are having a good day" opens up the conversation and we connect as human to human and I always learn something about their experience. We need connection and this work of emotionally validating someones emotional experience makes that connection so much easier and authentic.
hello
Hi! I am a mediator and I am always looking for new skills and technique to improve my practice. Glad to be here!
1 like • 18d
Alexis, you are in the right place! I too am a mediator and the concepts that Doug is sharing is just the intuitive framework you can use to help people finally feel validated in their frustration and resentment and anger which so often hampers the ability to listen to the other person. It really is magic!!!
Nail in Head Video.. whats the answer?
I think we all saw the video and u can find it on YouTube. My main Question is how, at some point, after the initial non-rationale response do you actually explain there is a nail in the head? Or is the point to just to de-escalate?
4 likes • 19d
It is hard to overcome a lifetime of fixing and having the answers. When we were young we sought the gold stars for having the right answer. We all got ahead in any work situation by being able to solve the problem, and we saw that others who had the answers got the accolades. No wonder we are fixers! It is sometimes hard to grasp that we bring avalue to others by just listening and summarizing what we are hearing - without evaluating, judging, or agreeing with the content. Feeling heard is a basic human need. When you don't feel heard, you just keep repeating your point of view. Sound like any conversation you have witnessed recently?
1-7 of 7
Pegotty Cooper
2
9points to level up
@pegotty-cooper-1714
Co-founder Coach Training and Certification Program serving clients in Divorce, now in 25 countries. MBA, CDC, and Adjunct at U of Tampa MBA Program.

Active 4d ago
Joined Aug 15, 2025
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