Yeah...just a warning for all, and hope this doesn't get deleted, all our agents went down. Issues started yesterday, no options for Asssistable support and today they're fully down. We're actively switching to another emergency backup provider right now.
What platforms have you switched over to? I need to get live again today and wasted all day yesterday with support and dev - evidently they work internally on the Assistable internal testing, however not in the real world.
Hey guys, I linked my knowledge base (as text) to my voice agent in Assistable, but my agent isn't able to answer any questions (appears to not be able to accurately extract the info in the KB). There's nothing in the prompt prohibiting the agent from answering and the knowledge base has been configured correctly.
@Josiah Murray thanks for the feedback. I actually scrapped the entire website (very large) and put all the pages in markdown files (754). I then categorized and consolidated them into 30 files and uploaded into an assistable.ai knowledge base. I think it is way too much information and was looking for an optimized way to build the assistable kb when I found your response to the post. Should I delete the existing knowledge base and start with the output of your awesome tool? Then add faq's to fill in any gaps (if any). Thanks