Why is there no way to cancel or view who the AI will call using self_schedule. Lost a lead today because the AI didn't understand and self_scheduled. There was no way to find or stop the AI from calling them back. Seems like there should be a list somewhere showing who is self-scheduled so they can be cancelled manually.

For the ORB can I match it to the user's email, if they are a recurring user of the ORB? My use case is for training purposes are scoring.

If you're installing a chat widget on a client's website... what's the optimal way to do it? Do you use the GHL widget or The custom script I was having issues with both. The GHL widget response time was slow and the customizability was lacking. With the custom script, the conversation with the user wasn't the same as what displayed internally which was sketchy at best. Would love to hear what's successfully been deployed with the least issues.

Hope this post is okay given the new rules (😅) but I figured maybe others would run into the same issue Is there anything special that needs to be done for an agent to cellphone transfer to work when the warm transfer option is toggled on? It works when there is no warm transfer, but once it's activated with a brief message, the call is unable to be transferred successfully. Curious if I'm missing a simple step somewhere? (additional notes: local # to local cell #, all accounts have $, etc.) Edit: based in Canada*

Is there any workaround when a user reply’s in 2 Messages. That the Bot is only responding once?