Less about what to install and more about what to turn down...
Something I keep returning to this week: the idea that external and intrinsic signals don't actually coexist in a system, they compete, and the external one wins almost by default because it's louder and more immediate. Which raises a question I haven't fully resolved. When we design for engagement, we tend to add things, a feedback loop here, a recognition moment there, a clearer sense of purpose. But if signal dominance is real, then the ceiling on all of that might not be the quality of what we add. It might be the volume of what's already there, the performance metrics, the reward conditions, the implicit consequences for non-performance. So the actual design work might be less about what to install and more about what to turn down. I'm curious whether this maps to what you're seeing in your own work. Are the engagement interventions you've tried hitting a ceiling that feels structural rather than psychological? And if so, where does that pressure actually seem to be coming from in the systems you're working with?