02/24/26: Ops & CS w Jasmine
Ops & CS w Jasmine been uploaded in the course! Here’s the recap of what we went over if you missed it: 🚀 Building Lean Teams, Strong Margins & Sticky Offers Recap 🌟 Wins to Kick Off - Cameron closed 2 new clients at different price points while refining his offer. - Joseph launched a free sales coaching layer to improve client results. - Jabez rebuilding his CSM structure the right way before hiring again. - Multiple members actively reworking pricing, onboarding, and delivery systems. 🖥️ Training / Coaching Highlights - Stop trying to delegate tasks. Start delegating ownership. - Systems don’t fix weak hiring. The right person fixes weak systems. - Document methodology (how you think), not just SOP clicks. - Pricing must support future team growth, not just current survival. - Education + Done-For-You is a powerful combo when positioned correctly. - In-person events are a retention and revenue unlock. 🎯 Frameworks & Strategies Ownership > SOP Dependency - If your team relies on step-by-step instructions for everything, you’ll always be stuck managing. - In a startup agency, you can’t afford middle management layers. - Hire people who figure things out — not people who wait for answers. - Your job: Set the vision, standards, and outcomes. - Their job: Figure out the “how” and document it. Methodology Documentation Instead of: - “Click here, then here…” Document: - How do we define a healthy account? - What metrics determine green vs red? - What does high CPL actually mean psychologically? - What decisions do we make based on performance shifts? Teach thinking. Not button-clicking. Lean Onboarding Structure (For Early Stage Agencies) Keep it simple: - Master Client Board (stores all client info) - Task Board (where work gets done) Core stages: - Intake (collect info) - Ready to Build - Ready to Launch - Launched Use task templates + checklists.Don’t overcomplicate with 15 micro-stages. Pricing Framework (For High-Ticket Niches)