That's a broad question. I'd better clarify. 90-Day Freight Broker started as a project about 2 1/2 years ago. When I started, someone asked me, "What's the mission?" I had a hard think about that and wrote something down. I just found it in my notes: My 90DFB Manifesto In an industry plagued by distrust, poor planning, and false promises, I stand for clarity, credibility, and real commitment. Too many new brokers enter the field unprepared: misled by vague training, lacking strategy, and unaware of the discipline required to thrive. I believe success isn’t about luck or shortcuts; it’s about grit, guidance, and a plan that works. We help future freight brokers build a real business with practical tools, financial insight, and strategic lead generation, while teaching them to earn trust from both shippers and carriers. This isn’t just business for me. It’s personal. I know what failure feels like, and I’ve lived the grind of building something from the ground up. I want my students to experience the same freedom, confidence, and lasting success that changed my life. 2 1/2 years' later, that still sounds good to me. That's what I'm here for.

If this happened OTR in the U.S. -- how does a broker handle this situation? Who is at fault, and who is responsible? What do you tell your customer, and how do you provide the best service possible to them?

Quick note for anyone in here who’s completed 90-Day Freight Broker and is looking to actually apply it. I’m opening 4–6 agent spots this month at my agency for individuals who want to operate as 1099 freight agents under an established brokerage. You’ll be running your own book with a competitive split, and you’ll have access to our carrier network, systems, and operational support so you can focus on building shipper relationships and moving freight. If you interested please send a resume to [email protected].