- Talking to win, not to understand
- Tone + timing (right message, wrong moment)
- Assumptions instead of clarity (āThatās not what I meantā¦ā)
- Defensiveness (feedback feels like an attack)
- Unspoken expectations (disappointed⦠but never clearly asked)
Quick fix for this week:Before you respond, say: āHelp me understand what you mean by that.āIt slows the fight down and puts you back on the same team.
Hereās the 3-question reset script (use it mid-conflict or anytime things feel tense). Keep your tone calm and slow:
- āHelp me understand...what are you really feeling right now?ā(Gets to emotion, not just facts.)
- āWhat do you need from me in this moment...comfort, change, or a plan?ā(Clarifies the ask instead of guessing.)
- āWhatās one next step we can agree on today...and when should we check back in?ā(Moves from argument to action.)
Bonus line if things escalate:āTime-out....my goal is connection, not winning. Can we reset?ā