Your technicians are watching how you treat your customers

The mindset that gets a vehicle to 250,000 miles is the same one that builds a shop technicians never want to leave.

Two Technician Find community members—

and

—just dropped a conversation that every shop owner needs to hear.

It's about vehicle maintenance on the surface.

But underneath? It's about something bigger.

Here's the pattern they exposed:

Most shops treat maintenance as a series of isolated repairs. "Fix what's broken. Move on."

And most shops treat hiring the same way. "Fill the seat. Move on."

Both approaches fail for the same reason:

They're reactive instead of strategic.

The 250K Mile Mindset flips this completely:

→ From transactional service to advisory leadership

→ From fear-based selling to education-first communication

→ From chasing emergencies to building long-term relationships

Sound familiar?

It should.

Because the shop that thinks in decades about customer vehicles is the same shop that thinks in decades about their team.

Technicians notice this. They notice when your service advisor treats a customer like a partner—because that's how they want to be treated too.

Culture isn't what you say. It's what you do, repeatedly, across every relationship in your shop.

Watch Brett and Carm break this down: [LINK]

Then ask yourself:

Are you building 250K relationships with your technicians... or just fixing problems until the next breakdown?

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