The Day My Young Tech Almost Made Me Cry (And Why Every Shop Owner Needs to Hear This)
@Eddie Lawrence owner of Mobile Transport Repair in Colorado Springs, CO shared this amazing story today on our Life Calibration call about the power of building shop culture... I was doing my regular one-on-ones with my techs last week when John, one of my newer, younger technicians, stopped me cold. "Eddie," he said, "I'm not used to this." I thought he was about to complain. Instead, he continued: "I've never worked for a company that really cares. The fact that we're sitting here talking about my personal goals and plans outside of work... I've never experienced anything like that." That hit different. LESSON: Here's what most shop owners miss: Culture isn't just a buzzword - it's your competitive advantage. When you implement a positive workplace culture through systems like Life Calibration, you're not just reducing turnover (though that alone saves thousands). You're creating something bigger: âś… Employees who WANT to come to work âś… Teams that solve problems WITHOUT you âś… A business that runs smoother while YOU sleep better The math is simple: - Cost to replace a tech: $5,000-$15,000+++ - Cost to build culture: Your time + genuine care - ROI: Priceless (but also measurable in retention, productivity, and your own peace of mind) ACTION: Ready to transform your shop culture? Here's your starting point: 1. Schedule 1-on-1s with each employee - Ask about their personal goals, not just work performance 2. Implement Life Calibration workshops - Give your team tools for work-life integration (not separation) 3. Create regular feedback loops - Monthly meetings where people can share mistakes without fear 4. Empower decision-making - Let your employees own their work and feel valued 5. Track your progress - Measure retention rates, productivity, and your own stress levels Remember: "Building a thriving workplace culture doesn't just drive business success. It empowers the owner to lead a healthier, more joyful, and well-rounded life."