Trust isn't optional — it's the fuel for high-performing teams
Here are 3 proven ways to build unbreakable trust with your employees (that most shop owners completely miss):
1️⃣ Share the WHOLE Story - Your team can't trust you if you only share the wins. They need the real picture — including the challenges.
Action step: In your next team meeting, openly share one challenge the shop is facing. Watch how transparency transforms trust.
2️⃣ Keep the Small Promises - It's not the big commitments that break trust — it's the small ones you miss. That oil filter you said you'd order? That schedule you promised to post?
Action step: When you say "I'll send that over," do it within 24 hours. No exceptions. Small follow-through = massive trust.
3️⃣ Make Feedback a Daily Habit - High-trust teams give and receive feedback without fear. It's how they get better, faster.
Action step: Add a 2-minute "Feedback + Shoutout" to your daily huddle. One improvement, one recognition. Every. Single. Day.
The trust test: Would your team say they trust each other — and trust YOU?
Drop a comment: Which of these will you implement first? 👇
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Chris Lawson
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Trust isn't optional — it's the fuel for high-performing teams
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