The Weirdest Predictor of a Dialed-In Hiring Process

Most shop owners treat hiring like a separate problem.

They've got their customer experience dialed in. Reviews are solid. Retention is good. But when it comes to finding techs or front-of-house people?

Total chaos.

Different energy. Different systems. Different level of care.

Technician Find community member

@Gary Pontious Jr

with Toledo Tire & Auto Care doesn't operate that way.

He just got featured in Auto Service Leader magazine for his customer experience—greeting people by name from the doormat, a decade-long tradition of thank-you chocolates paired with review requests.

Small details. Big impact.

But here's what the magazine didn't cover...

That same obsessive attention to detail? It spills directly into his hiring process.

His name came up in our team meeting this week. We were talking about clients who have their hiring process truly dialed in—organized, efficient, zero drama.

Gary was at the top of that list.

Turns out, the shop that sweats the small stuff for customers also sweats the small stuff for candidates and employees. Funny how that works.

[Read the full write-up here]

If you've ever wondered what separates shops that attract and retain talent from shops that struggle to keep the lights on... this is a clue.

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