Support Request-Please help me reset my password. The reset link did not work. For some reason it locked my account again after recently updating my password. The email address associated with my Sonder account is [email protected]. Thanks,

I just created another Sonder video and it's 16:9 again. Is Sonder having a Monday? ;) Let me know before I create any more and if I could get that credited back. Thank you guys for ALL you do for us!

Hi! First things first, excited to be in on the ground floor with this! I created my first video yesterday and it's horizontal instead of vertical. I remember seeing in the discord that there was a glitch with one of the service providers so this is probably a known issue.

Hey everyone, As some of you had noticed, For a period of time, Sonder was generating videos in landscape instead of portrait. The issue came from a third party tool we use in our pipeline (Seedance V1 Pro), which had a bug on their end. The good news: it's fully fixed now. New generations are coming out in portrait as they should. If you generated a video during that window and it came out in landscape, drop your email in the comments along with how many videos were affected. We'll credit those generations back to your account so you're not out anything for our hiccup. We also just want to say thank you. Sonder is still new and very much in its growth phase, and you've stuck with us through the early stage when things aren't always perfect yet. That means a lot. Every bug you flag and every piece of feedback you give us is making the software better for everyone. We're committed to getting this right, and we're grateful to have you building alongside us. Thank you for your patience and your trust.