10d • General discussion
Running a one-person agency made me realize every client needs the same basic path.
Otherwise you're rebuilding your process every time 😅
Prospect → Close → Deliver → Track → Retain.
The biggest shift for me was treating retention as part of the workflow, not something you think about when a client is about to leave.
What's been the hardest part to systemize in your agency?
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Running a one-person agency made me realize every client needs the same basic path.
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