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AI for Phone Orders
Hi everyone — first post here 👋 I’ve been following some of the discussions here about AI in restaurants and thought I’d introduce myself. I’m a software builder, and for the last several months I’ve been building an AI system specifically for restaurant phone ordering. The idea came from a simple problem: restaurants miss calls during busy hours, staff gets overloaded, menus change during the day, and phone ordering is still surprisingly manual. The system already works and is currently being used by 2 restaurants in Poland. We’ve been getting very useful feedback and improving it quickly. Now I’d like to open the next phase to a small group of restaurant owners (US market ideally). I’m looking for the first 10 restaurants who would like to explore it for free and help shape where the product goes next. The idea is to build a small early community where feedback directly influences features, workflows, and how the system evolves. If your restaurant takes phone orders and you’re curious to experiment with AI (or just want to see whether it could save time), I’d love to connect and show you a short demo. Thanks for reading — excited to learn from the community and looking forward to meeting some of you 🙂
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Use AI to save money
Real talk: Most of you are bleeding money in places you can't even see. LEAK #1: YOU'RE OVERPAYING FOR FOOD PHOTOGRAPHY What you' are probably doing: - Hiring photographers: $500-2,000 per shoot - Doing 2-3 shoots per year - Annual cost: $1,500-6,000 Better Idea: - Use DALL-E 3 (via ChatGPT Plus: $20/month) - Generate unlimited professional food photos - New annual cost: $240 Savings: $1,260-5,760/year 💸 LEAK #2: YOU'RE PAYING SOMEONE TO MANAGE SOCIAL MEDIA What you're doing: - Social media manager: $1,500-3,000/month - OR you are spending 15 hours/week doing it yourself - Annual cost: $18,000-36,000 (or your sanity) What you should do: - ChatGPT Plus ($20/mo) generates 30 days of content in 30 minutes - Schedule with Later/Buffer (free tier) - Spend 2 hours/week instead of 15 - New annual cost: $240 Savings: $17,760-35,760/year 💸 LEAK #3: YOU'RE MANUALLY RESPONDING TO DMs (AND LOSING SALES) What you're doing: - Responding to Instagram DMs manually - Response time: 2-6 hours average - Missing 70% of DM inquiries completely - Lost revenue: ~$1,000-3,000/month - What you should do: - ManyChat automation ($15/month) - Instant responses 24/7 - Capture 60% of visitors (vs 10% manually) - New cost: $180/year Savings: $12,000-36,000/year in captured revenue 💸 LEAK #4: YOUR STAFF MEETINGS ARE COSTING A FORTUNE What you're doing: - 1-hour staff meeting weekly - 10 staff × $15/hour = $150 per meeting - Half the staff forgot what you said by tomorrow - Have to repeat yourself constantly - Annual cost: $7,800 + your time What you should do: - Record meetings with Otter.ai ($17/month) - Share transcript with staff - They review on their own time - Never repeat yourself - New cost: $204/year Savings: $7,596/year + 50 hours of your time 💸 LEAK #5: YOU'RE WASTING FOOD (MORE THAN YOU THINK) What you're doing: - Prep waste: Over-prepping "just in case" - Plate waste: Portions too large - Spoilage: Buying too much inventory - Average waste: 4-10% of food cost - At $50K/month food cost = $2,000-5,000/month WASTED
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15 minute leak
Most owners think they fail because of "bad food" or "bad location." They’re wrong. They fail because of The 15-Minute Leak. ​If your staff clocks in 15 minutes early to "hang out" and clocks out 15 minutes late to "chat," and you have 10 employees, you are losing 5 hours of labor per day. ​The Billion-Dollar Math: - ​5 hours/day × $15/hr = $75/day - ​$75/day × 30 days = $2,250/month - ​$2,250/month × 12 months = $27,000/year - ​That $27k is your profit margin. You aren't losing it to the economy; you’re losing it to a broken clock-in system. ​The "Mogul" Solution: The Staggered Entry Protocol ​Stop scheduling "Bricks" (everyone starts at 4 PM). Start scheduling "Waves." 1. ​Prep Wave (4:00 PM): Only the 2 people needed for station setup. 2. ​Service Wave (4:30 PM): The primary floor staff. 3. ​Rush Wave (5:15 PM): The "on-call" support only when the first ticket hits the kitchen.
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15 minute leak
The "Ounce of Gold" Strategy
In 1849, miners in California would sift through tons of dirt to find an ounce of gold. In 2025, restaurant owners are doing the opposite: You are sifting through tons of gold and throwing out the ounces. The "ounces" in your restaurant are the 0.5-ounce over-portions happening on your prep line every single day. The Math of the "Tiny Leak": - Let's say you sell a Signature Ribeye or a Premium Pasta. - If your kitchen over-portions by just half an ounce per plate... - And you serve 80 plates a day... - At an average cost of $1.50 per ounce... - That is $60 a day in "invisible" waste. $60/day = $1,800 a month. That is the cost of your electricity bill, a new piece of equipment, or a family vacation—gone, simply because of a heavy-handed prep cook. The 5-Minute "Profit Plug" Action Plan 🛠️ You don't need to fire your staff. You need to "Calibrate the Culture. 1. The "Blind Scoop" Test: Tomorrow at 4:00 PM, grab a random prep container. Ask your cook to scoop what they think is a "standard portion" onto a scale. 2. The Variance: If they are off by more than 10%, show them the math. Tell them: "This half-ounce is the difference between us being profitable and us struggling. 3. The Visual Aid: Tape a photo of the correct portion size on the scale at eye level.
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Why your quietest shift is killing your profit margin
Most restaurant owners think they lose money during the "Friday Night Rush" because of a kitchen mistake or a comped meal. ​They’re wrong. ​The biggest "Profit Leak" happens on Tuesday at 2:30 PM. It’s the "Ghost Shift"—when you have 3 servers on the floor, but only 2 tables in the dining room. ​In 2025, labor costs are rising by nearly 11% annually. If you are overstaffed by just one person for two hours a day, you are burning roughly $800–$1,200 per month in pure profit. ​Here is your 5-Minute "Profit Plug" Action Plan: 1. ​The 15% Rule: Pull your sales report from the last four Tuesdays. Look at the hour between 2:00 PM and 3:00 PM. 2. ​The Calculation: If your labor cost for that specific hour is higher than 15% of the sales generated in that hour, you are officially "bleeding." 3. ​The Fix: Don’t just cut staff—stagger them. Move one person’s start time 60 minutes later. That 60-minute "stagger" saves you ~$15–$20 a day. Over a month, that pays for your electricity bill.
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Why your quietest shift is killing your profit margin
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