Refund of framed print · Poster Print on Demand

Aug 30 (edited) • 👀 Etsy

Refund of framed print

I’ve had someone ask for a full refund for a large framed print based on the colours looking washed out. They’ve sent me images and it looks exactly the same as my online shop. Personally nothing wrong. Regardless of this, has anyone had this before and did you do a full refund, part refund or not offer anything? Can the framed print be returned anywhere? My thoughts are to offer a replacement print or refund on the print only. They’re based in the US.

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Refund of framed print