Address Change Before PS · Poster Print on Demand

Address Change Before PS

What's the best way to handle an address change request before the order has been submitted to PS?

The order hasn't been paid for or submitted yet. Is it better to ask the customer for the new address through Etsy messages and update it myself before submitting the order, or should I ask them to cancel and place the order again with the correct address?

I'd like to handle it in the most professional way possible. Thanks!

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Address Change Before PS