Some introduction to salesforce you need to know

A salesforce is not just a CRM software/solution

X It stores your customers data

X It gives you processes to nurture prospects and customers

X It provide ways to collaborate with the people you work with and many more.

Salesforce comes with a lot of standard functionalities that you can use to run your businesses which includes the following.

1) You need to: Sell to prospects and customers

Salesforce gives you: Leads and Opportunities to manage sales.

2) You need to: Help customers after the sale

Salesforce gives you: Cases and Communities for customer engagement.

3) You need to: Work on the go

Salesforce gives you: The customizable Salesforce mobile app.

4) You need to: Collaborate with co-workers, partners and customers

Salesforce gives you: Slack and Communities to connect your company.

5) You need to: Market to your audience

Salesforce gives you: Marketing Cloud Engagement to manage your customer journeys.

6) You need to: Automate common business functions

Salesforce gives you: Flow Builder

7) You need to: Leverage current and legacy data from many sources

Salesforce gives you: Data Cloud to bring in your data, normalize it, and surface insights for all your customer engagements.

8) You need to: Work smarter and improve productivity

Salesforce gives you: Salesforce Einstein for predictive and generative AI tools

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