Some introduction to salesforce you need to know
A salesforce is not just a CRM software/solution X It stores your customers data X It gives you processes to nurture prospects and customers X It provide ways to collaborate with the people you work with and many more. Salesforce comes with a lot of standard functionalities that you can use to run your businesses which includes the following. 1) You need to: Sell to prospects and customers Salesforce gives you: Leads and Opportunities to manage sales. 2) You need to: Help customers after the sale Salesforce gives you: Cases and Communities for customer engagement. 3) You need to: Work on the go Salesforce gives you: The customizable Salesforce mobile app. 4) You need to: Collaborate with co-workers, partners and customers Salesforce gives you: Slack and Communities to connect your company. 5) You need to: Market to your audience Salesforce gives you: Marketing Cloud Engagement to manage your customer journeys. 6) You need to: Automate common business functions Salesforce gives you: Flow Builder 7) You need to: Leverage current and legacy data from many sources Salesforce gives you: Data Cloud to bring in your data, normalize it, and surface insights for all your customer engagements. 8) You need to: Work smarter and improve productivity Salesforce gives you: Salesforce Einstein for predictive and generative AI tools