Team Alpha Salesforce Flows Training Summary
Overview
This was an in-depth training session for Team Alpha covering Salesforce Flows, focusing on practical implementation and real-world business scenarios1.
Key Topics Covered
1. Flow Fundamentals
- Introduction to different flow types: record-triggered flows, screen flows, scheduled flows, and auto-launch flows
- Importance of decision elements for optimizing flow efficiency and avoiding Salesforce governor limits
- Entry conditions vs. decision elements comparison
2. Record-Triggered Flows
The team built and tested a record-triggered flow with the following features:
- Triggered when opportunity records meet specific criteria (stage = "Proposal," amount ≥ £20,000, close date within 7 days)
- Automatically creates follow-up tasks for opportunity owners
- Sets task priority to "High" with due dates 2 days before opportunity close date
- Prevents duplicate task creation using custom checkbox fields
3. Business Problem & Solution
Problem: A UK-based software company was losing high-value opportunities (>£20,000) due to:
- Manual follow-up tracking
- No standardized reminder system
- Lack of manager visibility into delayed deals
Solution: Automated flow that:
- Creates follow-up tasks automatically
- Sends email alerts to managers if no activity occurs within 48 hours
- Improves sales team productivity and revenue tracking
4. Technical Implementation Details
- Custom Fields Created:
- Decision Elements: Used to check if amount > £20,000 and if close date falls within 7 days
- Update Record Elements: Mark opportunities to prevent duplicate task creation
- Email Alerts: Organization-wide email addresses configured for manager notifications
5. Before-Save vs. After-Save Flows
Demonstrated a simple before-save flow that automatically updates opportunity stage to "Closed Won" if amount exceeds £100,000
6. Mapping & Field Relationships
- Linking tasks to opportunities using related record IDs
- Assigning tasks to opportunity owners
- Understanding lookup vs. master-detail relationships
Hands-On Practice
The team:
- Created and tested record-triggered flows
- Used the Copilot debugging tool to validate flow logic
- Tested flows with sample data to verify correct execution
- Reviewed debug logs to understand flow execution
Action Items for Team Members
All Team Alpha Members:
- Complete pending flow replication assignments
- Practice building flows with decision elements, record-triggered flows, and scheduled flows
- Take screenshots of completed flows for verification
Innocent, David, and Prince:
- Finish the two assignment flows before next session
- Prepare to continue building the complex follow-up task automation flow
Divine Lantum (Instructor):
- Post flow assignments and real-world interview examples in the community
- Create a detailed step-by-step runbook for faster flow creation
- Prepare examples for auto-launch flows and scheduled flows for next session
Next Session Preview
The team will:
- Continue building the complete follow-up task automation flow
- Introduce scheduled flows with 48-hour triggers for email alerts
- Cover auto-launch flows with practical examples
- Build flows suitable for interview scenarios
Key Takeaway
Flows are powerful automation tools that can significantly reduce manual work, improve business processes, and provide real-time visibility into sales activities. The key to mastery is consistent practice with mapping, decision elements, and understanding when to use different flow types1.