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Slide 1 — How to Craft a Powerful Compliant Zinzino Testimonial Personal • Ethical • Effective • Shareable Write it down 45-60 seconds is best… then listen! Slide 2 — Why Testimonials Go Wrong 90% of compliance problems happen here • Personal health stories • Unintentional disease claims • “I didn’t know I crossed a line” Key takeaway: Good intentions ≠ compliant language Slide 3 — The Regulatory Reality • FDA & FTC strictly regulate what you say • Disease claims include: o Diagnosing o Treating o Preventing o Curing • The definition of a “disease claim” is very broad If it sounds medical, it probably is Slide 4 — The “Felt / Found / Feel” Framework This framework can work — if used carefully ❌ Non-compliant example: “I had chronic pain in my shoulder. I tried everything. Now I’m pain-free.” ✔ FDA interpretation: Treatment of arthritis Slide 5 — Making It Compliant What would make it compliant? ✔ Avoid disease terms ✔ Avoid “pain” ✔ Avoid “chronic” ✔ Compliant example: “After a car accident, I healed pretty well, but I just didn’t feel right. Discomfort in my neck and back limited my range of motion. After 120 days using Balance Oil, I feel so much better.” Words matter. A lot. Slide 6 — Words to Avoid (Common Traps) • Pain (outside exercise context) • Chronic • Arthritis • Inflammation as a disease • Gluten intolerance • Near-sightedness ❌ “I don’t wear my glasses anymore” = Treatment of vision disorders Slide 7 — Inflammation: Use with Care Important clarification • Inflammation can be discussed as a structure & function process • Not as a disease or treatment claim ✔ Safe framing: • Inflammation is part of normal immune response • It helps protect us from injury and infection Slide 8 — Visible vs Silent Inflammation What you can say • Some inflammation is obvious (injury, infection) • Some inflammation is silent • Silent inflammation is widely studied as a risk factor ✔ Educational, not therapeutic

Hi Everyone, I was attempting to send one of the UNI team builder videos, but I only have this contact in my cell phone, and no email address. I could not get the link to be successful by typing the link into his cell phone. Since I did not have his email either, this is what I did: - On my laptop, I logged into the UNI team builder website - I selected the video I wanted. - I copied the link, opened a new tab in the browser, and pasted it. - I copied that link from the browser, and opened a new email - I pasted the UNI team builder video address from the browser into the email - I went to my cell phone, and typed in the link exactly as it showed up on the email from the "paste" I created in my laptop. The link differs from what is underneath the video in UNI Team Builder, versus when you copy/paste it in the browser format. - After I typed it into my cell phone for my prospect, it successfully generated the video to my prospect, along with the correct link, and the request for additional information. - I deleted the copy in my email, and the process was completed. I hope this is helpful! It worked for me.

Hello. I have a cardiologist that’s extremely interested. He asked for a study on the overall effectiveness of our Balance Oil? Any recommendations? Thanks

Can the saturday recordings be shared here? Thanks Art & Colin for doing so 🙏