8d • General discussion
importance of following signing instructions
A notary was assigned a closing that included a Power of Attorney (POA). Before the appointment, the notary received detailed written instructions, notes in the file, and even a visual example showing exactly how the POA needed to be signed.
Unfortunately, those instructions were not followed. The scanbacks were uploaded late that night, and only then was the error discovered. When the correction was communicated, the notary became upset despite having been provided with clear guidance beforehand.
We know you can make a mistake from time to time. What defines your professionalism isn't whether we make an error, it's how we respond when one is identified.✅
If you were in this situation, what would you do?
Would you acknowledge the mistake, make the necessary corrections, and ensure the documents are completed properly? Or would you refuse to correct the issue even though the instructions had been provided in advance?
I'm genuinely interested in hearing how other signing professionals approach accountability and professionalism in situations like this.☺️
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importance of following signing instructions
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