My name is Chad, and I own an indoor plant shop in Vancouver, Canada called Frondly. We also have an e-commerce store (frondlyplants.com) and a B2B design/ install service for retail stores and offices. We are as much of a home decor store as a plant shop and we specialize in low maintenance plants targeted at beginners and people who like plants but either don’t have a lot of knowledge or don’t have a lot of time to care for them. A lot of our customers have identified with the Plant Killer title so if I was to sum up our niche it might be the plant store for plant killers. My areas of expertise are brand, merchandising copywriting, storytelling, customer service, and sales. Anything creative or to do with people I’m quite handy. My biggest weakness and challenge: finance and getting the business profitable. We do have decent margins (57-58% gross) but rent here is very high and we spend a lot (probably too much) on advertising. Number 1 business goal right now has to be increasing top line revenue and profitability and reducing our reliance on Google ads. Looking forward to learning from you all!

Hey, I'm Abhinav Gupta, and my store is Sangam stores, an offline retail business that deals with utensils, furnitures, electronic appliances, Powertools machinery and farming machineries. I've been managing my family business for last 5 years+ and made many stupid mistakes. I've learnt digital marketing, copywriting, webdesign, seo etc, but have yet to utilize it in realtime. My biggest challenge right now is to increase customer retention and footprint (struggling from a competition), possibly break into wholesale market and expand online (roadblock due to logistic issue).

Hi, I'm Jim, I am a retailer in the Hobby Games industry. My store celebrated 30 years in April. I (and we) have won a bunch of awards in that time. I have a good knowledge of Indy B&M retailing and a long experience of what doesn't work, as well as some things that do.

Hello! I'm Lynsey - I've spent most of my working life working for other people and have gained vast experience across Customer Service/Support/Success, Operations, Ecommerce and Project Management. I'm excited to be launching my first online business imminently... a print on demand t shirt store called Lines From Songs which, well, it'll do exactly what it says on the tin haha! My strengths are definitely in providing excellent customer care, root cause analysis, process improvement and connecting the dots for the customer experience journey. One area I'm really going to struggle with is marketing... so I'm hoping joining this group will help provide me some support, tips and advice around that area! Coming very soon! https://linesfromsongs.store