Are we supposed to send personalized images in the review requests for new customers as well? For example I have a client and if he gets 12 new clients every month when my client has finished the service do I send a normal text message review request to the client's customer or a text message + personalized image like Clay does for the review reactivation?

I'm curious how other agencies are handling this. My workflow is: Client CRM → filter past customers → import into their GHL sub-account → automated review request from their own A2P-approved number. For example, I recently took a carpet cleaner's customer list and filtered it down to customers who had actually paid for a service within the last 4 years, then sent them a review request. The customers are real customers, the text comes from the business's own number, and there's no promotion, just a Google review request. But what if the business doesn't have documented SMS opt-in for every customer? Are you guys: - Sending to the full past-customer list? - Only texting contacts with documented SMS consent? - Using email for older customers? - Doing something else? I've seen tons of agencies selling this exact "customer list → SMS → reviews" model, but almost nobody talks about this part. Would love to hear from anyone actually running these campaigns.

For personalized images in SMS where the customer’s name auto-populates in the image, do you do that directly in GHL or through a third-party tool?

During the past customer review campaign, how many requests should we send per day/ week or month, so we don't encounter any issues?

During the past customer review campaign, how many requests should we send per day/ week or month, so we don't encounter any issues?