I'm curious how other agencies are handling this. My workflow is: Client CRM → filter past customers → import into their GHL sub-account → automated review request from their own A2P-approved number. For example, I recently took a carpet cleaner's customer list and filtered it down to customers who had actually paid for a service within the last 4 years, then sent them a review request. The customers are real customers, the text comes from the business's own number, and there's no promotion, just a Google review request. But what if the business doesn't have documented SMS opt-in for every customer? Are you guys: - Sending to the full past-customer list? - Only texting contacts with documented SMS consent? - Using email for older customers? - Doing something else? I've seen tons of agencies selling this exact "customer list → SMS → reviews" model, but almost nobody talks about this part. Would love to hear from anyone actually running these campaigns.

Are we supposed to send personalized images in the review requests for new customers as well? For example I have a client and if he gets 12 new clients every month when my client has finished the service do I send a normal text message review request to the client's customer or a text message + personalized image like Clay does for the review reactivation?

For personalized images in SMS where the customer’s name auto-populates in the image, do you do that directly in GHL or through a third-party tool?

During the past customer review campaign, how many requests should we send per day/ week or month, so we don't encounter any issues?

During the past customer review campaign, how many requests should we send per day/ week or month, so we don't encounter any issues?