Niche your sales scripts. A very interesting task, and not as easy as you might have to think. You have to keep questions simple and to keep it simple, you have to understand your niche very well to obtain the 'correct' result. Correct is not the right word as there is no such thing as correct. The prospective client is a human being with variables. The secret is to guide the discussion via questions in the correct direction. Not to deviate, you have to know your niche, know the sales framework as taught by @James Marais . And your reps must be in. You have to know step 1 - 10 in a 4-sector framework (Attract - Qualify - Convert - Nurture) across Marketing, Sales, Business Operations. As @Eugene Van der Merwe suggested draw up your own niche's customer journey. You might be surprised, or you might receive affirmation (it is only data until tested through repetitions). For now, my Sales Scripts are Niched down again - busy with the Repetitions.