Hello Funnel Junkies. I've read something and I thought let me share it with you.. As this is very much in line with what we are being taught. (and I notice myself actively looking out for it now)
This is in an IT support setting, but still..
"People don’t submit tickets because their computer is broken. They submit tickets because their work is blocked. The best help desk teams don’t just fix technology. They remove frustration from someone’s day and prevent it from happening again."
VALUE +1
OK, have great day further!