Rework and defects eat 5–10% of a project's value. The average contractor's margin is 7–10%. So getting quality wrong can quietly wipe out everything you made on the job.
Most people treat quality and completions as a box-ticking exercise. I get why — it's your ticket to play, so it feels like compliance for the sake of it. But that framing is exactly why contractors leak so much money on it.
All quality really is: verifying and validating that what you built matches the design, and the design matches what the client actually asked for. You build something, you check it's correct, you close the loop.
The trap is the back end. 90% of the work takes 50% of the time, and that last 10% — closing out defects, chasing records, handing over — eats the rest. Progressive close-out as you go is what fixes it.
I put together a complete end-to-end guide on the system.
Let me know if you have any questions.