Benjamin, great stuff. I've been watching your content for a while now. Thanks for putting out so much free knowledge. I own Paradise Pro Wash Window Cleaning & Pressure Washing, and I'd love to hear how you guys handle price drops and that conversation with customers. We intentionally price our jobs with enough margin that we have room to negotiate if needed. So when a customer says, "That's a little higher than we expected," "We're going with someone else," or "We're going to wait," how do you approach that conversation? Do you have a process or specific wording you or sales team uses when deciding whether to reduce the price without devaluing the service?

Anyone using this to remove hard water marks?

Hello everyone, I'm excited to be starting my own window cleaning business after working 14years for my Dad's window cleaning and pressure washing business. I have the work ethic and customer service skills, but I know little about what it takes to run a business. I look forward to learning from people in the same trade and be as successful as can be on my new venture.

Where to source Christmas lights if the customer does not have his own?

Does anyone have a recurring commercial customer that pays by credit card? If so, I'm wondering how you handle the credit card processing fees (i.e. increase the invoice price, disclose that the price is plus processing fees, or just eat the fee yourself). For residential customers, I give them the 4-5 options for payment and let them know I take credit cards but there is an additional processing fee and there has been no issue. For commercial clients, I'm going to require credit cards on file so I can charge immediately. I'm just trying to figure out the best way to package it since I'm not offering another way for them to pay. Stripe charges nearly 3% and my CRM takes 1% so the 4% really adds up over time so I want to pass this along. Thanks!