Which setting is to be adjusted, as for CarSales JSM team to be able to add or adjust participants. I've opened the site, I've opened the JSM, I think it's under security scheme, this setting. And what role would I need to give them? For the moment two have servicedesk Agent, as they work with me. I have admin on the whole thing. But when these two try add a colleague or external email, it blanks out, for some reason. I will be checking the.permission helper later on. And I am going thru some more admin portal settings. Any advise? -Anyone can raise a ticket for carsale insurance quote (via email) -This anyone is adding his family. We want to sometimes change participants and or requester. Would appreciate a pointer what else to configure or adjust.

Does anyone have a solid recommendation for a marketplace app or tool to help me fully customize the JSM customer portal look and feel. I've managed to do a little with the built in tools, but I'm being asked to get the thing to look like our full corporate style. Not sure if there's anything out there, but thought I'd ask.

Hi, anyone using this app? I'm struggling with completing the configuration screen for a Search field because I can't determine whether to enter a data source field (JSON path format) or a JSM custom field ID. The vendor, codefortynine, has decent online documentation but I need the "for Dummies" version, I guess. 😄

Hey Community! I'm building out a PoC here at my org. I'm looking to mature and revamp our onboarding process. This is my idea and want to bounce it off of the community here. Im looking to use Atlassian Forms for HR to submit a request, and leverage REST API to integrate JSM with a tool that we use for active directory management. Has anyone done anything with Atlassian Forms for HR workflows, and what was your experience?

Just talked to a company that wasn't the right fit for us right now. They are looking to implement JSM with some AI in the next few weeks. If anyone is available and interested in working on this, send me a dm!