Hey fellow Jiraheads, curious what others' experience is with integrating JSM with Teams? Seems from my initial research like Assist works pretty well if you create a work item from Teams for getting comment updates or routing approvals through Teams, but if you want something more robust like Teams notifications on Status changes or getting notified by Teams for all tickets you'd have to use Webhooks that can only go to a Teams channel and not a direct message? Wondering if anyone has any advice or has done a thorough Teams integration before

If you were to need a help desk for external client support today. Would you build it with Customer Service Management or Jira Service Management and why? I'm trying to understand the scenarious where right now it still best to use JSM for external help desk and not go down the CSM route (at least not yet). Atlassian marketing positioning suggest a line in the sand that if external customer help desk, then go CSM, if internal staff help desk then JSM.

I am looking for some fast feedback. I am also doing some researching into consulting and prices. Are you a teacher or Atlassian consultant? What's your hourly price, for people who seek your rapid support? Wishing everyone a good new week.

What's your use case? How did you import Users? As CSV, sync via Entra or automation? What's the attributes, or do you keep it simple?

What's your preferred way of work? Especially for work or Atlassian Jira, when you inherit it all from prior colleagues. :) You like to set up everything anew and customize from there, or you rather organise, cleanup and optimise the inherited "mess"? :)